Telkom
UNAUTORISED DEDUCTION

On the 3rd of July 2013 I received an sms notification deduction from my bank account for the amount of R790 from Telkom Mobile. I went to the bank and drew a statement, took it with to the Wonderpark Telkom branch for inquiry, the consultant could not help and gave the no to call the head office. I spoke to a consultant, explained to him that I do not have any account with them yet they deduct money from my account, I gave him my I.D. No and he verified that I do not have account with them and confirmed the deduction was made on my bank account. When I asked him to give the names of the account holder so I can open a case at the Police station he refused and said they are aware of the and they are investigating it. On the 1st of August I received yet again an sms notification from the bank of a deduction of stop order to the amount of R1190 from Telkom Mobile. I called the head office at 081180 and the consultant that refused tio identify herself said there is nothing they can do I must change my bank account.

The account reference is: TELKONMOB150070123901004309721 and is not my account.

Company: Telkom
Country: South Africa
City: WONDERPARK

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