Mtn
Voicemail deactivation & content charge

Issue 1: My voicemail got deactivated 3 weeks ago. Reported the fault - and called back a week later to check status to be told it was resolved. WRONG - if they'd tried calling the number they would have seen it wasn't. We're now another week on - no resolution.
Issue 2: Beware all MTN customers of "content charge" on your bill. I've reported this in the past but it just gets worse. I've left repeated queries with the call centre but they just can't resolve it and most often just never call back (BECAUSE THEY KNOW THEY ARE DEFRAUDING CLIENTS). They bill me for content charge but NEVER disclose on a statement the supplier or content. You have to call the call centre - takes 20 minutes for them to track a supplier via the backend of their systems, whom you call only to find that you are not subscribed to their service. This goes on a on and MTN refuses to refund you or to stop the billing - They say it is the customers problem. I am still convinced this is in contravention with the National Credit Act i.e. billing a cellphone account for services you didn't consent to which activity is facilitated and enabled by MTN (This one will END IN TEARS" for MTN when they get caught out.

Company: Mtn
Country: South Africa
City: Gauteng

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