Nashua Mobile
Debit orders processed on company bank

On the 1st of July, 4 debit orders were processed on 2 of our company bank accounts. These bank accounts are not public knowledge and we do no have Nashua cell phone contracts. Upon investigation, these 4 debit orders related to "new" customer accounts, belinging to Ms P Dumisa, Mr M Agagane, Mr S Zuma and Ms M Raholane - it is quite clear that the bank account information provided by these individuals were not vetted as per RICA requirements. We had submitted all the information to the Risk department, with no feedback received to date. These accounts were supposed to have been frozen and the amounts refunded. On the 25th of July, another 2 debit orders were processed by Nashua. This is completely unacceptable and the company should look into adherance to processes. How does this happen?

Company: Nashua Mobile
Country: South Africa
City: Risk and

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