Telkom
Comedy of errors and incompetence

So last year November I logged a call with Telkom requesting them to transfer my voice/ADSL line. This should have been straight forward right? So begins the story of stuff up after stuff up. First they did not transfer my ADSL line (see https:///telkom/complaints/telkom-or-rather-nocom-954401).

I spent many hours on the phone with Telkom with no result - mainly due to the very poor skill level of their outsourced call centres. Only after in desperation I turned to Hellopeter did somebody actually from Telkom contact me and "resolved" the issue. As it turns out, what they did is not transfer my line - but simply log a new installation - leaving me with the net result of Telkom double billing me for the last 3 months.

I have spent the last week 4 hours on the phone with various Telkom call centres. Sent from one department to the other - getting one reference number after the other.Net result? They just billed me again for 2 subscriptions, are threatening to cut off my account - and NO contact from Telkom.

This is YOUR FAULT TELKOM - so why do I need to explain it to you and waste my time? Why has no one contacted me from multiple "contact me" requests?

Company: Telkom
Country: South Africa
City: Western Cape

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