Cell C
Straight up contract - cannot call 086 numbers

Telecommunications

I ported my number over from Vodacom TopUp 590 to the Cell C Straight up 400 Top Up contract because of the low call rates Cell C is offering, with the bundled data etc etc.

This morning my number was ported fairly smoothly and everything worked fine, except I could not phone any 086 numbers. On calling Cell C I was told that my 400 Minutes to "Any network, Any time" does not apply to 086 numbers - why not? It is local? It is all the same as other numbers.

I was never told this when I signed up, there was no exclusions like this mentioned - only international, which is logical.

I am not happy at all and will not accept this.


Company: Cell C
Country: South Africa
City: Country wide
  <     >  

RELATED COMPLAINTS

Cell C
Charged extra for (086) numbers

Cell C
Contract Cancellation

Cell C
I would like to keep one number with cell c

Cell C
Terrible Service

Cell C
Don't switch to Cell C

Cell C
Cell C does not care!

Cell C
No Customer Care

Cell C
Cell c fails to help with 5 reference numbers

Cell C
Poor voice and 3g connectivity

Cell C
REF nr 3020800241