Telkom
Not responding to ADSL issue

I phoned Telkom's ADSL support line on Wednesdag evening because my ADSL could not connect. The person I spoke with told me that the exchange is down and I should "just wait a couple of hours". I called them again on Thursday evening since I could still not connect. I was told again that the exchange is down, and I then asked them to log a fault. Reference: 955CTK110713
Today (Friday) I checked on the fault progress on their web site, and there has been no status change.
I would really like to know how long this is going to take since I use my line to connect to my office from home, and I now have to drive to the office if I need to get work done over the weekend.
I realise that they can't always fix an issue immediately, but if there is no status change it's obvious that nothing is happening.

Company: Telkom
Country: South Africa
City: ADSL Support

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