Mweb
Payment paid/not paid - no one knows

I have had an account with Mweb for 13 years. During the last years I have added the charity I work for as a client - so currently we have a few accounts with Mweb. My charity credit card was recently replaced. I emailed the new card details to Mweb. Since then it has been an absolute nightmare to sort it out.

Billings division keeps on sending me emails to tell me that the account has not been paid.
I was referred to Accounts division who keeps on telling me that the problem was on their side and the account has been paid. On the last email Billing division also confirmed that the problem was on their side.

Now all our accounts have been suspended! And no one wants to take blame for it. To top it all - we are now being billed for re connection.

I can understand if accounts get suspended for none payment, but I have done my best to sort this account out. I have been in constant contact with Mweb via phone and email. If you are told that your account is sorted by Mweb representatives - then why should you not trust them?

Now the only answer I am getting is - pay up or loose out! We cannot afford to be offline!

Company: Mweb
Country: South Africa
City: National

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