Vodacom
DEDUCTING DOUBLE AMOUNT IN TWO WEEKS

I refer to my letter to you regarding Vodacom deducting R379 on 13.06.2013 and 01.07.2013 from my debit order I was asked by the person I spoke to, to sent through my bank statement as proof which I did three times in one week.

I got no response from their side, and I phoned the accounts department again. They got my statement, but says I bought something else and they cannot be blamed for that amount. But on the statement it clearly states Vodacom, and they refuse to refund me. What more proof do I have to give to have my money which they took off twice be refunded to me? I was also notified on my cell phone by ' notify me' that the amount went off twice via my cell phone.

Please help me to sort this out, because I do not get anywhere.

Thanks

Company: Vodacom
Country: South Africa
City: Vodacom Accounts department

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