Cell C
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In April I ported to Cell C. When I received my 1st statement via post I contacted the call centre on 10 June at 12:40 and advised them that I had been placed on the incorrect package. At the time of contracting online the special was an iPhone 5 16GB on a straight up 200. I am now charged for a TopUp30. I was advised that I would be contacted within 48 hours. This did not happen. I tried on 3 more occasions to get through to the call centre, but after holding for more than 10 minutes I abandoned the calls. I finally got through on 21 June and spoke to Warren from activations of new contracts. He advised me that he would request one of the call centre supervisors to contact me, which did not happen. I logged a complaint online with CellC on 26 June and received a response on 30 June to advise that this will be investigated and someone would contact me. To date this has not happened. How do you get Cell C to resolve queries and complaints?

Company: Cell C
Country: South Africa
City: Call Centre

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