Nashua Mobile
Appalling service when dealing with phone repairs

On the 19th of April 2013, I contacted Nashua Mobile and I requested the forms for insurance. This was sent to me by Monique Jones. I read the contract slowly while investigating other options. On the 30th of April, I submitted my completed forms to Monique Jones. On the 3rd of May, I contacted Nashua Mobile to confirm that my insurance was infact added and I spoke to a call centre agent - Peter and my understanding was it had been loaded. On the 25th of May 2013, I accidently dropped my phone while getting out of my car and I informed Nashua Mobile I was told that I do not have insurance loaded on my account. After fighting for a week, Nashua admitted that this error was their fault but it has now been THREE weeks and I have contacted Nashua Mobile, every 3 to 4 working days requesting updates on my phone repairs. In all correspondence I was informed that the matter was in hand. On the 20th of June, I received an sms informing me that the phone had been returned to Sandton. So after waiting patiently for three weeks, I rushed to Sandton City after work and on my arrival was shocked to discover that my phone had not even been repaired and now was in worse condition.

Company: Nashua Mobile
Country: South Africa
City: Sandton

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