Telkom
Untrained Staff and Poor Service!!!

I called Telkom to inquire about the landline account I had with my husband, the account was settled in full on the 7th of June and on the 21st I got a message from Transunion that my husband was blacklisted by Telkom without any prior correspondence so Transunion instructed we contact Telkom to send a report for clearance on ITC and when I called Telkom accounts department I spoke to PHIDI HLABAHLA who told me to call transunion to clear my husband's name and gave me Transunion number and I told her that Transunion wanted them (Telkom) to send a report. Instead of escalating the matter to the manager if she didn't know she said she couldn't help me. I MEAN REALLY, YOU CAN'T HELP A CUSTOMER?
So I am wondering if Telkom doesn't train their staff well to know when to escalate the matter or this girl just doesn't know the company procedures! Shape up!!!

Company: Telkom
Country: South Africa
City: Johannesburg

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