Vodacom
Vodacom charge for everyone!!!

I'd like to report Vodacom who want their customers to pay for everything even if the customer will be paying more per month for the contract category. I'm currently on a Talk 240 package and want to move UP to a Super M package which costs more per month than my current package. They will not waive the UPGRADE FEE of /- 370.00.

Vodacom do not bother contacting me to try and explain why as the Hout Bay Manager was nice enough to explain and reply to my emails. Even though it was a nice way of saying you are going to be spending a fixed amount with us now so take this levy and pay up!!

I know that in the long run your customer (ME) might spend less as now I get sms, data and calls included at a fixed rate. This is exactly why you want to add a levy!

Most of the last months I've gone over my average spend so it all about your profits and the average spend per client!

I really wish I could move to a UK cell provider as none of the SA telcos have a clue about " the customer being right and valued".

Company: Vodacom
Country: South Africa
City: Hout Bay

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