Virgin Mobile South Africa
Not fixing incorrect billing!!

My existing call limit was R800, this was increased to R1000 without any notice given or without any permission from me.

I am allowed to accumulate 3 months worth of airtime. I am on a PostPay FSP 200 package, thus I receive R200 airtime per month. Thus I am allowed to accumulate a maximum of (3 months * R200 per month) = R600 in total airtime to be carried forward.

Thus is you add the max R600 (accumulation) to my call limit of now of R1000, I am allowed to have R1600 in my account.

My balance on 30/04/2013 was R1500.15.
On the 1st I was suppose to receive part of my R200 monthly airtime due to the R1600 max total as explained above.

Instead my balance on 1/05/2013 was R1330.82 cause I didn't use my account that day.

Thus not only not receiving any airtime, my airtime had been deducted even more.

This was acknowledge by Yvonne at (Virgin Customer care) when I called mid May 2013 and said would be fixed by their accounts/billing dept in an hour. Nothing happened.

Called in again on 31/05/12, talked to Saizeen (Accounts dept), said would follow up the matter and call me to tell me about the matter on Monday 3 June, matter resolved or not. Still hasn't called 2 weeks later!!

Company: Virgin Mobile South Africa
Country: South Africa
City: National

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