Mtn
One week and still no new SIM activation

I upgraded my phone on Monday 3 June 2013 and it required a SIM swop to a micro SIM. Since then the MTN systems were down and the SIM swop could NOT be activated. The branch that did the upgrade attempted continuously to register the swop and even sent emails for the activation without success. I phoned the call centre on 9 June and I could not be helped. I wanted to request the SIM swop telephonically. Even the supervisor did NOT want to speak to me to assist me. Where do you experience that a supervisor / manager do not want to speak to a client after I insisted on speaking to him/her? A week has passed where I could not use the new phone and thus the 7 days out of box guarantee has also lapsed. Customers are paying for services which they DO NOT receive. This is definitely not complying to "Treat Customers Fairly" practices.

Company: Mtn
Country: South Africa
City: Call Centre

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