Telkom
Telkom Bills for incorrect package 2 x ADSL line

I am most annoyed, I signed up with Telkom on the advertised ''Simple 3 ADSL package'' in March 2013, which included an evening / weekend calling plan. This package was advertised for R399.00 per month. I received my bills (Sent to the incorrect address firstly) and it was not the Simple 3 ADSL plan it was another plan altogether, and then to make matters worse... they decide to charge me for 2 x ADSL lines, wow!!! I ordered the Simple 3 ADSL plan so I can have one Internet line and free weekend calls. SIMPLE!!!

Its now 3 months later and I am still being billed for the incorrect plan and 2 x lines. I am most unhappy and cannot believe I have to call Telkom once a week only to speak to someone who tells me they need to re log a dispute as if no one has ever heard my complaint.

I refuse to pay any bills untill they regenerate each of the three months bills with the correct plan and the second ADSL line is removed.

Telkom you disappoint and frustrate!

Natalie

Company: Telkom
Country: South Africa
City: Cape Town

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