Vodacom
I will not be penalized for Vodacom's incompetency

I called Vodacom last month to cancel the contract, as it has expired and no longer wish to continue with it. I was assured that it will be cancelled and I will be migrated to prepaid and that the phone will be inactive on the 31 May. I called for the second time, because I wanted to know why they have debited my bank account when the contract had ended, and I was told it was because they have loaded airtime on the 1st of May, but that was the last debit on my bank account.

On the 1st June, Vodacom loaded airtime on my phone. I called them and I was told it was a mistake on the part of the consultant who was supposed to have told me to switch off my phone on the 31 May. Vodacom sent me a quotation in which I will be billed for the airtime for this June.

The contract has ended and I will not pay for your incompetency. It is not my problem that you cannot follow your own procedures when you have been duly notified. Withdraw the airtime that you have loaded because you are not getting a dime from me.

Company: Vodacom
Country: South Africa
City: Vodacom Head Office

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