Mtn
What Customer Service!

I applied on Sunday the 26th May 2013 for a 2GB 3G Contract at MTN's Port Alfred Outlet. The branch in error loaded the incorrect Contract as I wanted a Top up and they couldn't get hold of me as they had written my Cell Number down incorrectly. On Monday when going back (as i was told it takes up to 24 Hours to Vett) when i informed them of their mistake. They would then migrate the contract to a Top Up and that is where the fiasco started. I have contacted the Outlet on numerous occasions and it is still not resolved, after being told on numerous occasions that it is being sorted out. Pity Cell C don't have any coverage as i would have made a beeline to their outlet as i find this service atrocious and the feedback from MTN severely lacking to the point of wanting to cancel this. If i treated my clients like this i wouldn't be in Business.

Come on MTN is this the best you can offer when it comes to Customer Service and Feedback?

Company: Mtn
Country: South Africa
City: Port Alfred

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