Autopage
Poor to no service delivery

Hi, please assist!!!

I have reached the head of department for CPA claims and repairs, Madeleine whos has received an email from her surboardinants requesting assistance in a query which needs her approval in the way to move forward. This mail was sent from Dario to Lizzy and finally been escalated to Madeleine who has not even taking a min to acknowledge that mail or even reply. This matter has been escalated to her on Tuesday the 21st of May and its currently 3 days later but NO RESPONSE.

What is the SLA for customer queries in autopage?
When can i expect a reply?
Why doesnt a senior manager conduct herself in a timely manner in line with company policy?
Why is there no direct contact number for a person who fails to respond to mail, please note i have proof of every mail sent.

I need your assistance as i do not have a phone which im paying for and more especially why is there no contact from staff from Autopage when a customer needs HELP

Company: Autopage
Country: South Africa
City: Head office

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