Mtn
WITH SIM SWAP NO SERVICE AT ALL

On the 1st of April at 01h05 an illegal SIM swap was done by MTN (by Moyo Melton) and all my money, R95000.00 was transferred out of my Absa bank account, into a Capitec bank account into a name of Sipho Sihle Mtule.
I went to the Carnival Mall branch were Jerkins Moyo assisted me. He helped me to find out what happened. I was advised that according to the person he spoke to on the phone, that they had to close the line for 2 days to do an investigation. This is more than 7 weeks ago and no matter where or who I call or what I do MTN has still not resolved this and given me my number back as promised. on the 09/04/2013 I went onto the MTN website and wrote a letter to the department. on the site there is box that you tick if you want to be contacted back. I selected yes but no one ever contacted me. Only on the 18/04/2013 after phoning and phoning was I advised that I need to send through an affidavit stating that the sim swop was illegal. I did this on the 19/04/2013 but am still waiting. I spend hours at a time on the phone to MTN trying to resolve this with no luck. This is completely ridiculous. I need my number back as it is my business number.

Company: Mtn
Country: South Africa
City: DEPARTMENT CARNI

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