Mtn
Failed attempts to put the Customer first

Had a 3G Contract Deal with iPad for a year now and been battling ever since to get my data balances. On Friday, 17/05/20163 once again I tried to get info out of MTN on how to proceed to get these balances. Phoned 808 first spoke to Me Tshabalala this was a 15 mint conversation. She couldn't assist and transferred me to another department, which was also the wrong department. So I went back to her and the more she tells me to put the sim card (micro) into a cellphone the more I tell her i cant as I don't have device to do so. Then she says I must make phone calls? on a data package that came with an iPad from MTN!! Seriously!! I was then cut off, how convenient. I then phoned Head office, demanded to speak to a supervisor and spoke to Didi then. He phoned me back and asked me to hold on and undertook not to cut me off. Well guess what I was cut off and was never phoned back. HOW DIFFICULT IT IS TO PROVIDE CLIENTS WITH A DATA BUNDLE BALANCE ON A NON VOICE CONTRACT!!! I demand action or cancellation on both my contracts with MTN SP! They should take leaf out of Vodacom's book. As you just log onto [URL Removed] and viola. A M A Z I N G!

Company: Mtn
Country: South Africa
City: Call Centre & Head Office

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