Vodacom
GIVING ME WRONG INFO THEN REFUSING TO COMPLY

My contract is coming to an end of the 6th of June 2013. I havent upgraded since other SP's are offering far better deals.

Long story, but IN APRIL I enquired specifically as to how I should end the contract, and they told me to phone ANYTIME IN MAY to confirm that I wont be carrying on with the contract. When I did so, they told me I should've given a months notice and they then proceed to give me the bogus "this is all we can do to help you now" options of 1. We cancel the contract on the 6th of June and you pay for the whole month of June OR 2. We cancel the contract on the 30th of June and you pay for the whole month of June. Is it just me or is there no difference at all???

I was given the wrong information after I specifically asked and now they are holding me to another set of rules which wasnt brought to my attention at all. If the call centre agent gave me the correct information, my contract would have ended when it was suppose to. They "record" the calls "apparently". So they can go listen to exactly what happened!!!

How can they hold me to something when THEY gave out the wrong information? I'm pretty sure the consumer act is on my side here!

Company: Vodacom
Country: South Africa
City: UPGRADE CALL CENTRE

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