Vodacom
Best Customer Care eve

Thank you to Vodacom, and especially Rochell Carolus who responded within the hour to my complaints posting about Cellucity. Even though it was not Vodacom itself, she phoned me immediately; she forwarded my complaint to the relevant person, and then phoned me back. Within the next hour Cellucity Head Office responded positively, and I then received a mail from Rochell who followed it up and also sent me a copy of my refund. Thank you Rochell for going the extra mile, and sorting out someone else's problem - you are a star!!! Vodacom, this is the best customer complaint feedback I have every received!

Company: Vodacom
Country: South Africa
City: Head Office

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