Cell C
POOR SERVICE, PHONE LOCKED WHILE ACC IS FULLY PD

AFTER STRUGGLING FOR 6 MNTS TO GET DT ORDERS CANCELLED TO PAY VIA EFT WE SIT WITH BANKCHARGES OF NEARLY R1000... AT LAST ON 31 DEC I'VE SPOKEN TO ANOTHER LADY, AFTER I PHONED EVER SINCE SEPT 2012 GETTING PROMISES. AT LAST THIS LADY SAID WE SHOULD SEND AN EMAIL, EVERTHING DONE AND NO MORE DT ORDERS. AGAIN IN JANUARY THERE WAS A DT DEBIT ORDER ON OUR ACC, AGAIN CHARGES FOR ME... AFTER I RECEIVED AN EMAIL CONFIRMING THE DT ORDER WAS CANCELLED. LAST WEEK AFTER PAYMENT, OUR PHONES GOT LOCKED, NO INCOMING OR OUTGOING CALLS. LUCKILY I'VE SPOKEN TO A PORCHIA, SEND PROOF OF PAYMENT AND AFTER 3 DAYS ON THE AIR. JIPPPEEE, YESTERDAY WHEN I NEEDED TO PHONE NEIGBOURHOOD WATCH, SORRY PHONE IS LOCKES AGAIN, AFER BEING CUT OFF 2X, I GOT HOLD OF ANOTHER LADY, MY BLOOD PRESSURE COOKING... IT SEEMS THAT THE PAYMENT OF R200 WAS ALLOCATED TO THE WRONG NR, 2 NRS ON ACCOUNT. SHE COULD OF WOULD NOT OPEN THE LINE, TOLD ME THAT WE ARE IN AREARS WITH R400, BUT I'N ALREADY INVOICED FOR END OF JANUARY, SO TAKE OFF THE R200 AND THE OTHER R200 ON OTHER LINE... NO AREARS... THEY CANNOT DO THAT CALCULATION. I INSISTED TO SPEAK TO A SUPERVISOR, AFTER 40MINS GOT CUT OFF AGAIN. HONOUSTLY, I THINK THE PEOPLE ARE BAD

Company: Cell C
Country: South Africa
City: DIRECT

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