Mtn
Calls to correct billing falling on deaf ears

There are 2 cell contracts in my name. My wife upgraded in December, while I stuck it out waiting for the BlackBerry Z10. I upgraded in March 2013, after a screaming match with a supervisor at MTN who told me I could only upgrade on 20 April 2013 since that is what their records are showing (this despite me sending through proof that the contract ended in December 2012 on 2 previous occasions). I downgraded to AnyTIme200 at that stage, yet the monthly bill to date still happily reflects a promo fee charge for my previous handset, as well as the monthly charge for an AnyTime350 contract (also on my previous phone).

I have had it with this sub-par service. Siyabonga Langeni through the MTN Webmaster email address has responded before and assured me things would be corrected. Well Siyabonga, it seems that you have done absolutely nothing. He never got back to me to resolve the issues, despite follow-up mails and calls to the MTN call centre (the supervisor on duty is also too busy to call back (an Angie if I remember correctly).

Can I please ask that someone at MTN get off their backside and contact me to resolve these issues? This is disgusting service!

Company: Mtn
Country: South Africa
City: National

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