Cell C
Unsatisfactory Resolution to Cell C's Mistake

On 28 Nov 2012, I went through the process of terminating my contract at the Canal Walk Branch. Termination of the contract should have taken place on 28 Dec but didnt, because the agent didnt submit my termination agreement. After lodging a complaint on Hello Peter, I recieved a call from Blanche. She would not acknowledge that Cell C made a MISTAKE (maybe intentional) by not cancelling the contract on 28 Dec, but said that the contract would be cancelled on 10 January, and the fees incurred from 10 Jan to 31 Jan would be a credit on my Feb prepaid. However, this "resolution" makes many assumptions on cell C's part: 1) the client requires a prepaid service to the value which they are refunded in February (i do not), 2) the client is happy to pay for the MISTAKE of cell C from 28 Dec to 10 Jan (i am not) - this, regardless of the fact that I used the phone for a few short calls during this time- I was not able to use my number as a prepaid client, due to the error made by Cell C and the fee structure is completey different for calls made as a contract/prepaid user. I cancelled my contract, as I did not want to pay cell C another cent as of 28 Dec. THIS IS ENTRAPMENT ON THEIR PART.

Company: Cell C
Country: South Africa
City: Canal walk

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