Telkom
Telephone Pole Fell Over... Damage to property

With the heavy rains we experienced in January, the pole in my yard fell over and damaged my wall. I have reported this since the occurrence on the 22/01/2013 and up to this day the 30/04/2013 no one has attempted to get back to me with some info.

My attempts to get this resolved...

22/01/2013 incident reported. REF 37769/22/01/12 (Mohudi)
25/01/2013 followed up reference could not be found new REF 46268/44/25/01/13 (Rakesh)
07/02/2013 held on for 15 minutes waiting for the agent to locate my complaint but failed and then cut the call (Makabe) (Hangwe)

Sometime in March i went onto the Telkom Website and escalated my complaint. Where it went to i do not know as i have not received any feedback.

The beginning of April i went to the Office in Boulders Midrand to lay the complaint again and i had to supply them with my contact details etc. I was told that a technician will contact me by the end of the week. I am still waiting.

To cut a long story short, I am under the impression that because i do not have a telkom account and that all my neighbours phones work for this reason no one is bothered.

Company: Telkom
Country: South Africa
City: Rabie Ridge, Midrand

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