Planet Fitness
ACTIVATION WITHOUT MY AUTHORISATION

After enquirying about joining the gym, and being told to complete forms and then contact Vitality to activate it, ... it would ONLY BE ACTIVATED once I paid the Vitality joining fee, ... I decided not to join, and FOUR MONTHS later, I started to get debited. I reversed the debit orders at my bank for 3 months, and thought that was the end of it, because I never heard anything from Planet Fitness, no phone calls, no emails, no post, NOTHING! Until today - 12 months later, I received an invoice from an email address that I no longer use, and havnt checked for the past couple of months, with Planet Fitness claiming I am being 'handed over" for an account of R2440.00 that I know NOTHING about. I have received a copy of the contract, I did not get an activation tag with my ID photo (as their rules stipulate), .. I havnt been back in the gym since the day I made the enquiry. Has anyone else experienced the same problem, because I am taking this further under the Consumer Protection Act!

Company: Planet Fitness
Country: South Africa
City: SONEIKE, WESTERN CAPE

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