Virgin Active South Africa
BAD CUSTOMER CARE

It is with great disappointment that I write this complaint. On Friday I contacted their call Centre, as the branch I am dealing with could not assist me and was slow in responding - (still have no response). We did not resolve my problem, which is as follows; I enrolled my son and asked the agent NOT to process it until my son agrees and comes does medical questionnaire and sign the contract. My concern was due to his pains he experienced in this hip - for which he was receiving treatment. As I was travelling abroad, I signed the DO hoping that if he agrees the DO would take effect. The agent agreed NOT to process but soon I saw the cheque cleared and the debit order going through. I visited the branch many times and asked for the reversal and they promised to do so. On Friday I was told if I signed the document I should have kept it with me even though I asking the agent not to process until my son agreed. In my anger I asked her to cancel all my contract with virgin active (3 contract) and without attempting to calm me or have me reconsider my decision she cancelled the contracts. I am disappointed that virgin active does nothing to retain customer membership or at least help

Company: Virgin Active South Africa
Country: South Africa
City: CAPE TOWN

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