Planet Fitness
VIOLATION OF MY RIGHTS AND HARRASSMENT

I WAS SUBSCRIBED TO PLANET FITNESS FOR THREE YEARS WHILE LIVING IN WITBANK. THE EXPIRITY DATE OF MY CONTRACT WITH PLANET FITNESS COINCIDED WITH MY RELOCATION TO JOHANNESBURG SO IT MADE SENSE THAT I DID NOT RENEW MY MEMBERSHIP. ON 13 AUGUST 2012 AT 4:19 I RECEIVED A MESSAGE FROM PLANET FITNESS TO REMIND ME THAT MY CONTRACT WILL BE RENEWING SHORTLY AND IF I WISHED TO CANCEL I MUST EITHER GO TO THE BRANCH OR SEND AN EMAIL TO [Email Removed] I SEND MY CANCELLATION REQUEST VIA EMAIL THE SAME DAY. I WAS HORRIFIED WHEN THEY CONTINUED DEBITING MY ACCOUNT AND THREATENING ME. I SUBSEQUENTLY CONTACTED THE BRANCH IN WITBANK (IN JANUARY) AND THE MANAGER SAID HE WAS SORRY AND THEY WILL RECTIFY THE SITUATION URGENTLY. THEY EVEN MADE ME FILL A NEW CANCELLATION FORM. THE MANAGER EXPLAINED THAT THE COMMUNICATION BETWEEN HEAD OFFICE AND BRANCHES IS BAD. NOW I GET CALLS FROM SOME COLLECTION LAWYERS SAYING MY ACCOUNT WITH PLANET FITNESS IS IN ARREARS. AS FAR AS I AM CONCERNED I HAVE NO ACCOUNT WITH PLANET FITNESS BECAUSE I SENT IN A CANCELLATION ALREADY IN AUGUST IN RESPONSE TO THEIR MESSAGE WHICH I STILL HAVE. IF THIS HARASSMENT CONTINUES HAVE NO CHOICE BUT TO SUE THIS COMPANY.

Company: Planet Fitness
Country: South Africa
City: Witbank

  <     >