Planet Fitness
UNAUTHORISED DEBTS TO MY BANK ACCOUNT

I renewed my contract by paying an upfront fee for a year. With this I received a black tag membership. I handed my old tag in and was told by the sales rep that I did not need to pay for a new tag. At the end of the month a debit went off my account for R100. I instructed my bank this was unauthorised and they reversed the charge. I enquired about this with PF and was told that it was my tag fee. Subsequently the R100 was debited again and a second debit for R20 was also reflected on my bank statements. I have again instructed my bank this is unauthorised. I never signed anything or told PF that they may debit my bank account with any amount and I don't owe a tag fee as I handed my old tag in. No communication has been made with me regarding this matter and I have not received a reply to my emails.

Company: Planet Fitness
Country: South Africa
City: Wanderers

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