Virgin Active South Africa
Unable to activate my membership due to conversion

I am unbelievably frustrated.
Having migrated from Discovery to Bankmed which uses Multipy, I have tried, begged, visited numerous gyms, spoken to general managers and my all time favourite, tried reaching the Virgin Active call centre several times, waited on hold for 20 minutes only to be disconnected.

All I am trying to do is reactivate my membership under conversion and I'm so frustrated I am on the brink of tears. Why is this so unbelievably complicated. Are Virgin Active so understaffed, uneducated or incompetent to assist with what should have taken a mere 5 minutes to do?

I am at wits end. I have a personal trainer at Virgin active, been going there for years, but with the conversion am unable to speak to anyone that is able to assist and still not able to start training. What do i need to do? Send carrier pigeons with please help me? Smoke signals? As modern technology is clearly not enough to assist.

I already know the response, ... "Due to end of year medical aid conversions, our staff are receiving excessively high volumes of calls... which should read, we actually don't know what we're doing. Try joining planet fitness.

Company: Virgin Active South Africa
Country: South Africa
City: Head office

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