Planet Fitness
PLANET FITNESS is conning members!

On 20/05/2013 I called planet fitness as I would like to cancel my membership (which expires in august)

I was notified that there is a R282 cancellation fee (40% of what you still owe for your membership), and that I should wait for May's debit order to come off before coming in to the branch to pay the fee and fill in the form.

The debit order came off late, and Wednesday 05/06/2013 I went in to the branch. The cancellation was submitted by Ruth. She then informed me that there is no cancellation fee, but that it takes 30 days for the cancellation to be processed (which means that my NEXT debit order would have com off already AND then I cannot use the facilities as my membership would be cancelled)

Ruth emailed Lizette in HQ as she was confused and told me that she would contact me in the morning the next day. Thursday came, and there was no call, so I took the liberty to call the branch. Ruth then informed me that there was a cancellation fee, but this time is was for R420-something. (this does not make sense to me, as I was told that it was less, for a longer period of time left, and now it is more)

No one called me back so I called again today, and nothing has been solved

Company: Planet Fitness
Country: South Africa
City: Plattekloof

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