Zone Fitness
Unauthorised weekly deductions

When I realised that I would not be able to honor my monthly debit order to Zone Fitness Wynberg, I called them and explained and requested that they freeze my account as I was unemployed and have not been using the service for almost a year. Shortly after I received a call from Sharon Yon from Zone Fitness who bascially explained how their system works. She told me that my bank account would be debited weekly until Zone Fitness finds money in my bank account for my late fees and reminded me of how much I would lose if I don't pay the fees. My contract states that a double debit may be done to bring the account back to normal and she abruptly said this was not so. To the contrary, my contract states the following: IF WE DO NOT RECEIVE PAYMENT BY THE TIME WE CALCULATE THE NEW MONTH'S FEES, WE MAY SUBMIT A DOUBLE DEBIT ORDER TO BRING YOUR ACCOUNT BACK TO NORMAL. My bank account has snce been debited four times a month and is in an overdraft of over R4000 for all the times they deducted. I want to know who gives Zone Fitness the right to go into my account so many times when the contract states otherwise and I want them to stop this immediately!!

Company: Zone Fitness
Country: South Africa
City: Wynberg

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