Zando
Disappointed at Non-Performance

I bought a Paul's Boutique handbag online on 28 February 2013, the bag was eventually delivered to me on 13 March 2013. I phoned and requested a return on 19 March 2013, as the bag was missing the signature Paul's Boutique handbag charm, and I was promised that the bag would be collected within 3 days from my office. Today, it is Friday, 12 April, and no corrective action whatsoever has taken place. I have phoned the Zando call-centre on a daily basis, and I am promised that "the return request has been sent through to warehouse and the item should be collected within 3 days". I have time and money on phone-calls, and have even offered to drop off at the courier company's offices in Durban to expedite the process, but this has not come to fruition. I am really disappointed to say the very least, I paid R1200, 00 for a bag which did not meet its manufacture standards, and the least the supplier can do, is facilitate a smooth, efficient returns process. One would think if the company is the business of selling designer brands, their stock would at least go through a quality check before leaving the warehouse. HIGHLY AGGRIEVED, DISAPPOINTED AT THE POOR SERVICE DELIVERY STANDARDS

Company: Zando
Country: South Africa
City: Online

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