Parmalat
Parmalat Call Centre, just as rotten as their milk

On the 9th of March, we contacted the Parmalat Call Centre, probably outsourced to someone else and complained about the fact that we had bought 12 1L E verfresh Long Life milks only to discover that they were all off, their was a think creamy substance on the top of the lid and millions of floating particles the containers, we opened about 4 and they all were the same.

The call centre happily took down my concern and promised that correspeondence would be sent, a few days later i called and asked if their was an outcome, they said that headoffice had sent me correspondence, when i asked what it said, the lady said she didnt know.

4 Weeks on an i still have not recieved the correspondence i was promised, so i contacted the call centr again and they blamed it on the postal strike and basically said, Just wait longer... After fighting to speak to a manager i was told that someone would contact me to hand deliver the letter and vouchers, 4 days later and still nothing...

I am not upset that the milk was off, clearly something happned in the supply chain, at least have the decency to fix the situation with your customer!!!

Company: Parmalat
Country: South Africa
City: Call Centre

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