Homemark
Waiting for exchange on returned product

I am utterly disappointed with the customer service offered at HomeMark. I refer to your client Mrs. D. Govender, she had under duress accepted a product that your Marketing/Sales team sold her. It was a Polaroid 7" Internet tablet valued at R 1578.90. I have contacted your customer care dept on 28 February 2013 requesting for a catalogue so that i can choose another product to the same value, no response or feedback on this matter, a courier guy picked up the unwanted product from Mrs. D.Govender, Order No:1314541A. I have contacted the customer care dept on several occasions leaving contact details for consultants to call back, still no response. However Mrs D Govender is receiving calls from the marketing/sales dept on other products.10th April 2013 I received a call from the marketing dept saying that Mrs D Govender has been chosen as on of the most valued clients and we are rewarding her with an Apology Box of which Home Mark is paying 75% and she will pay 25%. Its an Apology Box, why does Mrs. D Govender have to pay for it? Does it make any sense? Home Mark's customer care division is pathetic, practice the motto "Customer is King". We will no longer purchase from Homemark.

Company: Homemark
Country: South Africa
City: Head Office

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