Edgars
Funeral Claim not paid out - Joan Joubert

I claimed against my Aunt's Funeral Policy with Edgars early in February (she passed 30 Jan) and still await a reply. I was told there were documents outstanding but had submitted, Edgars Greenstone then refaxed to insurance company and still nothing to date.

Now I am told they paid over EFT, BUT I was emphatically told that I could ONLY collect the funds from the Branch. No funds received yet.

Besides, not once did any of the people I dealt with seem concerned that there had been a death. (except Maledo who is TRYING to assist me)

They also only payout to people with the same surname! I first had to get an affidavit to say that she was staying with me and why I was claiming...

Imagine if I needed the money! This is a principle exercise as the amount is small.

Lesson learnt - understand exactly what the processes are and whether it is worth it before taking out in good faith.

Company: Edgars
Country: South Africa
City: Greenstone, Edenvale

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