Woolworths
Poor service

About 3 yrs ago i settled my woolworths store account and asked for the account to be closed, early in Feb 2013 i applied for a new store card only to be told that the previous account was not closed properly by Woolworths administration team. its taking them 2 weeks to close the previous account and tell me if my new account is approved. i spoke to the call centre this monring and after a 13 minute call was told that a manager will call me on my cell phone, the cell number was confirmed with me over the phone. that was about 8.30 this morning, no call yet and its 8.22pm. the service is shocking. the frustrating part is that i asked the staff at woolworths if they could reactive my old account and was told that i needed to re-apply for a new account. surely the staff should be trained on these scenarios??

Company: Woolworths
Country: South Africa
City: JHB Eastgate Shopping Ce

  <     >