Game
Wrong info from salesperson

I am furious. On Sunday we went to Canal Walk Game to buy a treadmill. I need to exercise because I need to lose weight. I checked repeatedly with the salesperson about the maximum weight that the Trojan Ignite can take. He said up to 150 kg. Repeatedly. When the treadmill was delivered, it clearly stated on the box that it can only take 110 kg. I weigh more than that. I contacted Trojan to check whether I can use it, and they said no, because the board will crack.

Why would he to me? He can't claim ignorance, because he went back to the storeroom to measure the box to see whether it will fit in our car. He could have seen the maximum weight on the box then. If I had known that it only takes 110 kg, I would have bought a treadmill that can take my weight, even if it is more expensive. I really don't understand why this young man would sell me a product that I cannot use, while he could have made a bigger sale. Now I have paid thousands of rands for something I cannot use. Exchanging it for one that I can use would probably incur delivery fees. The incomeptence is staggering.

Company: Game
Country: South Africa
City: Canal Walk

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