Cross Trainer
Poor service

I went lakeside mall. Took back a t-shirt i bought for R800. The shirt started to get lose material. Their reciept says the will refund if proven defect and proof of purchases is provided. Witch i did. After waiting for the manager who opened late said she cant help me and it needed to be sent away. Witch does not stated anywhere. After no joy i asked her to phone her regional. Was told to do it my self. His phone was off. Tipical from the service i was getting. Argued and she phoned head office only to say they dont awnser as no one is there. Phoned myself and geuss what. Someone awnsered. Ignatias who is a clerk. After requesting his position in the company witch he refused to give me. I was then told to phone jp. Phoned him. Still no joy. What more testing must be done on a shirt if u can see clearly that its pulling lose. I bougt a shirt with the addidas marking on witch is now a year old and i dont have this issue with it. Kinda makes me wonder if the shirt i bought was at all original. Also none of the staff has name bages witch is law according to consumer act. All and all. Terrable. Will never deal with them again.

Company: Cross Trainer
Country: South Africa
City: Lakeside mall

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