Woolworths
Jump through hoops

I ordered some flowers and goodies for my fiancee for valentines day on the online shop, wanting it to be delivered as well (and happy to pay for delivery).

I processed the transaction and it all seemed great, even though their online store website.

This morning I get a mail asking me to confirm my details, more than 15 hours after I placed my order.

I had to FAX the front and back of my card, proof of my financial institution and account number, the contact numbers of the financial institution, a copy of my ID, etc etc.

I'm surprised they didnt ask for my birth certificate and matric results as well.

Firstly the security risk: if anyone dodgy happened to intercept that data, I might as well already hold a farewell party for my identity and the money that miraculously disappeared from my account.

Security concerns aside, why would they make someone have to work so hard to get a simple delivery???

There are MANY other companies I buy from online all the time, with delivery, and they are nowhere near as difficult to order with.

I really love Woolworths, but wow, this is pretty pathetic.

Company: Woolworths
Country: South Africa
City: Online

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