Tiger Wheel and Tyre
Vulgarity and Aggression

On the 9 Feb 2013 around 12.30 I approached the store car park only to find a vehicle parked across the path of traffic. There were 4 staff all socialising with a car driver ignorant to the surrounding 3 cars that needed to pass or park. I was to approach them, enquire and purchase a set of Mag rims, tyres for my vehicle and 4 Run Flat tyres for my other vehicle. I waited to pass, waited and waited and waited... I was clearly visible, the weather was clear, no hinderences, BUT a clear neglect of customer centricity. Eventually when I got their attention, they neglected to budge or attempt stop their idle chit chat. I squeezed my way through with difficulty. I adviced the gentleman named Ashlin, that this isnt good customer care. An exchange of words transpired when I decided to proceed to the back of the store, turnaround and drive away. As I attemted to do so, I was confronted by Ashlin who rudely enquired, "I thought you were coming into the shop", sarcastically. Another colleague of his named Deon, who I later established was his manager, shouted out at me not to interfere with his staff. He screamed out obscenities and made rude gestures. Will never use TWT anywhere ever again

Company: Tiger Wheel and Tyre
Country: South Africa
City: The Glen

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