The Hub
Lack of Customer service and seriousness

I submitted documents to open an account on the 25th of January 2013 and up to now nothing has happened. The first time I made a personal follow up with the Hub, I was advised me that I didn't fill in the limit revision section. I went to the branch and filled in the form with the supervisor and the following day I called to check on my application I was told that I didn't fill in on the Net Income section. But on a customer service point of view, Don't Nedbank or the Hub branch call the customer to advise on what is wrong on the account? This is business and they don't give it seriousness it deserves. When I go to the store people to check on my application the branch shows me all the right documentation they send to Nedbank but when I call Ned bank they say the old error still appears. It's like there is no coordination between Ned bank and the Hub and each person you speak to is another dead end. No one takes responsibility to sort out the problem. These guys don't take business seriously. It's the worst customer service experience I have ever seen. Do they have a management?

Company: The Hub
Country: South Africa
City: Greenstone

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