Nedbank
Unathorised debit transaction from my account

On the 25th November 2013 I open a savings account at Nedbank The Carlton branch as my new employer asked me to open it to pay my salary since they use Nedbank. On the 3 December I went to the same branch to increase my daily limit and activate my online banking sms notification. When I requested a bank statement I realised that my account has been debited with R714.30, processed on the 2 Dec 13, without a reference and the statement shows its a stop order. I do not have any authorised debit transactions for this account as this is my first time getting a salary on this account. I then call the customer callcentre and I was give a reference number and the lady I spoke to told me that it has been escalated to the teamleader and I will get my money in two days. Yesterday I called and I was told that the money debited paid my personal loan. I told them I have never had a loan with nedbank, I was told I took it in August 2009. When I asked where this loan was processed I was told to call another number. This is a transaction on my account. I have never had a loan with nedbank and I want this matter resolved ASAP. I want my money as in yesterday.

Company: Nedbank
Country: South Africa
City: Call centre

  <     >