Truworths
Shoes not returned to me or Credited to my Account

Shoes not returned to me

I bought a pair of shoes from Truworths and wore the only twice (Within a 2 week period). I noticed that the front tip of the shoe had started to peel (As if I had been kicking stones - which I can assure you I certainly don't) I took the shoes back to the store and explained to the manager that the shoes were R340.00 and for that amount I expect decent quality, he said that he would have to send the shoes away to be tested for defect and would get back to me. A week later I received a call that it was not a manufacturing defect therefore they are unable to credit my shoes. When I asked for the Regional manager's number the lady would not give it to me. I agree that it was not a manufacturing defect, IT"S JUST POOR QUALITY. I've had my account with Truworths for 13yrs and this is not the quality of merchandise that is expected. I insist on a credit.
SUPPLIER'S RESPONSETruworthsTime09:32:57 | Thu 23 May 13: Hello nchetty1, Thank you for affording us the opportunity to respond. Whilst we understand your frustration regarding this matter, the Store Manager, Area Manager and our team of Quality Assessors are of the opinion that the damage caused to the shoes

Company: Truworths
Country: South Africa
City: Centurion

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