Dion Wired
DISGUSTING SERVICE - DION TRAIN YR STAFF?

We purchased a PSP in December 2012. In April this year when the kid tried to slot a game in the mechanism jumped backed and remained out of position and we were unable to close. We took the gaming to Dion at Gateway. 3 days later received a call saying it cannot be fixed, due to negligence. I explained what happened and the "customer service consultant" said she will send back to supplier. We did no hear another word from the store again, until we went to the store on Saturday. We were initially informed by ASH that should this not get fixed within 21 DAYS they will refund or replace the gaming. Its past its 21 DAY waiting period. We asked the service consultant as to why she did not call us back, the answer was she is 'BUSY STUDYING" therefore it was collecting dust in store. She called the sales manager Darren who initially did not want to see us. When he did, and we explained that its within our rights to take the matter with the consumer affairs board, the answer we received, he is a senior person, and nobody can do him a thing. After it erupted into a heated argument then only did he say he will escalate it and he can see that there r no dents to say it fell.

Company: Dion Wired
Country: South Africa
City: Gateway

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