Mr Price Home
ACTIVATION OF ACCOUNT

Hi

After spending nearly R20 000 at Mr Price Home over the festive season in Cash, I decided that since I moved into my new house and am a frequent purchaser. I would instead open an account online, I did this online in December and the account was approved same day. I recieved the reference on my smart ph and on the 17/1/2014 I proceeded to the store to activate the account with the ID. Only to stand in a long que where the teller tells me the account cannot be activated because I did not print the email out on paper! For her filing, I showed her the email, gave the reference she then instructed me to complete the entire application form again... more hostile than i should be. My question to her was is she not able to look on the system with the reference number provided? What about clients who do not have a printer, What about "MRP- Green foot print... time delays and inconvenience? - Her response, "Sorry lady this is how it is". Needless to say that I will not be activating my MRP home account and will do shopping elsewhere.

Evidently buy the attitude, operational requirements overrides customer needs
Very disappointing in the customer service. Loyalty gone!

Company: Mr Price Home
Country: South Africa
City: TABLEVIEW BAY SIDE MALL

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