Truworths
Refund

Dear Sir/Madam

I bought shoes on Friday the 10.01.2014 at the above store, then on Monday i wore them and came to work, but on my way back i noticed there was something wrong with the heel then took them back on Tuesday. I arrived at the store and they saw the problem and asked me to see if i will need anything for the same amount and i told them i wanted the same shoes for a different colour but they advised me not to take them in case the same thing happens to the other pair then i asked for a refund.

My problem is i paid with a standard bank cheque account that means i bought the shoes in cash, but they refused to give me cash ad told me their system does not give them options that's why the slip shows credit. I feel it's not my problem that their system works like that waiting for my money for 48 hour as if i bought with a credit card is unacceptable? s i should have used that money to buy another pair of shoes somewhere. I wan my money i bought with cash and it's 48hrs but no money in my account as yet. In future sort out your system.

Your quick response in this matter will be highly appreciated.

Kind Regards
Priscilla Mapule Maditse

Company: Truworths
Country: South Africa
City: Randburg Square

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