Coricraft Group
Very poor attitude... most unhelpful

It kills me to walk into a Coricraft store these days. When I bought my first couch, Coricraft was still a small operation - few stores here and there. I went on to buy my dinning chairs, and a coffee table. I bragged about them to anyone who would listen. My friends and family all bought their stuff largely on my recommendation. The service was great, and they kept you informed if something was going to be late. I suppose its the price of growing - they lost touch with their customers. Anyway, my issue now relates to the refilling of the cushions of my corner Kirsty fabric couch. I called the ONE place where I was told you can only get this done in Gauteng. The lady was not very helpful. She gave me a date - mid-week. I live in Centurion and work in Johannesburg CBD - I am not able to make it to the West Rand during the week. So I asked if there was a Saturday morning I could do it. Her response was, "I don't know because sometimes they work and other times they are not open, so I don't know when to tell you to come". So, what am I meant to do now? I just want to refill my cushions on a Saturday. Is this not possible at all? I want to keep bragging about Coricraft! Help???

Company: Coricraft Group
Country: South Africa
City: Service centre

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