Zara
Return policy

I am completely shocked at Zara's return policy together with their general attitute towards their customers. I have been a very loyal customer, both local & internationally. I purchased a few items from the Sandton store & tried to exchange one of the items. I understand that because I did not have the receipt I could not get a cash refund however i simply requested to have the item exchanged for another item - the tags were still in tact. The manager of the store simply shunned me & told me to contact the call centre for further assitance. In my opinion, this is. Zara, start taking care of your clients... soon you will be beaten by your competition!!!

Company: Zara
Country: South Africa
City: Sandton

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